Frequently Asked Questions_
Will the server be fully customized towards my project?
YES – we will align in several calls what your vision is and forge the server to your desires.
What is the usual timeframe for a full Discord setup
A first invite Link can be provided within 24h. Usually it is fully customized and ready for guests to join within 7 days.
Security_
Are the servers secure?
Everything will be setup with a strong focus on security. I took every possible step to ensure as safe of an environment as I could for your guests.
My setups have been Audited twice in 2022 by external Discord Auditors and passed flawless each time.Do all of my staff need to activate 2FA in their account settings?
Yes – it is mandatory that all of your staff activates 2FA in their account settings or they will not be able to perform any moderating actions.
Ownership and staff_
When will the Ownership be transferred to me?
After receiving the full payment amount I will transfer the Ownership to your desired Account.
To which account would you recommend to keep ownership of the server
I strongly recommend using a dedicated account for your server ownership which you dont use as a daily account!
Will the full setup servers include a staff/team area?
Yes – there will be extended areas for all your staff:
- Marketing
- Moderators
- Sr. Mods
- Community Managers
- Admins
- Dev
- Project Manager
Support_
How long will you support my server?
The Audit or Setup fee will include a 1 Month service period to custom tailor or iron out any issues.
Are you moderating the crowd / chat ?
Answer is no. I will be only your technical and security Discord Administrator.
I implement changes and teach you or your staff how to use bots for certain task.
Basically a private technical Helpdesk for everything regarding Discord for you and your project.Do you offer extended support plans?
YES – depending on my schedule/capacity I will be able to further support your project as an technical administrator. A monthly fee has to be custom negotiated to keep me onboard.
Do you know any professional and experienced Discord moderators you can recommend?
Yes. I have access to a big pool of Moderators in several different Time zones. They all know each other and work well together.
I will open a group chat with them on request so you can negotiate the details. Usually moderators are around 300-700 per month.
Payments_
How do you take payment?
Payments are done in cryptocurrency on Ethereum (ERC20) or BinanceChain Network (BEP20)
Can I split the payment?
Payment can be split and the first half has to be sent when you get the invite link from me – the second half when the server is fully ready for guests.
What is your refund policy?
Once you are happy with the setup and final payments are made, no refunds will be issued.
In the event a feature/setting/etc. is left out from the original scope of the project, it will be fixed at no additional cost.
Other_
Do you know PR agencies which did a good job in the past you can recommend?
Yes – I have connections in several PR companies which can help market your product. I’m happy to make an introduction upon request.
Are you able to generate bot users to artificially increase my usercount on my discord?
NO – I will not artificially boost any numbers with any bot.
Are Discord bots free of charge?
While most Bots are free of charge. I advise to get premium on 1-3 bots depending on the scope of the project.
The cost are usually low and affordable.
How long have you used Discord?
I have used Discord daily since 2016 – I created and/or audited over 45 Server so far.